FAQ's

HOW LONG DO I KEEP THE RENTAL?

Our catalog shows 8 hours however, generally, we try to set up long before your party's start time and pick up after it's over. There are occasional exceptions to this including holidays, inclement weather, etc. and this will be discussed at setup. We will always be transparent and honest about your delivery and setup times, and we will always work around your schedule.

IS A DEPOSIT REQUIRED?

Yes. A $50 minimum deposit is required to hold the unit or party time slot. We accept credit cards, PayPal, or checks.

 

WHAT AM I RESPONSIBLE FOR AS THE RENTER?

An adult, or “Operator,” is responsible to supervise the bounce house when it is being used. The renter is responsible for the safety of all the users and for the care of the bounce house. The renter must abide by all rules and guidelines listed in our Safety & Fun Rules.

IS TEXOMA FUN HOUSE INSURED?

Yes! Texoma Funhouse is fully insured, SIOTO certified, and performs annual state inspections on all units.

DOES THE RENTAL PRICE INCLUDE SETUP AND DELIVERY?

Yes, all listed rental prices include set up and delivery. Although there are circumstances when we need to charge a delivery fee to cover the elevated cost of gas. 

WHAT KIND OF POWER IS NEEDED FOR THE INFLATABLE?

Our bounce houses plug into a standard 110v household outlet. We will supply the cord and blowers, and we ask that nothing else be plugged into the outlet(s) we are utilizing. Some units may require 2 motors and would need to be plugged into two separate outlets preferably on separate breakers. The unit must be set up within 100 ft of the power plug. Multiple extension cords can’t be used together. A blower keeps air in the inflatable unit the entire time it is being utilized, and once unplugged, they deflate quickly. The placement of the unit should be as close as possible to the outlet.

WHAT IS YOUR RAIN/CANCELLATION POLICY?

RAIN POLICY: During periods of inclement weather (i.e. rain, high winds, etc.) Texoma Fun House reserves the right to cancel reservations. We will keep you informed in a timely manner.

CANCELLATIONS: Customers can cancel anytime. Preferably at least 24 hours prior to the rental. The rental can be rescheduled for up to 1 year from the original reservation date using the deposit previously applied, or you will forfeit the deposit.

HOW DO I PAY FOR MY RENTAL?

We accept cash, check, or credit card prior to delivery using the links located on our website and in the emails we send out. Additionally, payment can be made at the time of delivery with cash, check, and our 100% secure and encrypted mobile credit/debit card reader.

HOW FAR IN ADVANCE DO I NEED TO RESERVE?

All of our units are available on a first-come, first-serve basis but you may make reservations as late as the day before your rental. Keep in mind that inflatable units are in high demand, especially during the warmer months of the year, so it would be wise to make your reservation as soon as possible to ensure you will have plenty of fun at your event.

 

CAN I PICK UP AND SET UP THE UNIT MYSELF?

In order for us to maintain the safety and cleanliness of our units, and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables while you sit back and relax. We do ALL the work!

DO I NEED TO DO ANYTHING TO PREPARE?

You should make sure all water sprinklers are turned off in the area where you would like your inflatable to be set up. Also try to clear the area of all animal feces, rocks, sticks, or any other sharp objects. There will also need to be an electrical outlet within 100 feet of the inflatable.

WHAT IS THE SIZE & SPACE NEEDED FOR SET UP?

The space required to set up varies by unit. Most of our units require a space about 20′ wide X 40′ long, but you can find dimensions for each unit in our catalog.

WHERE CAN YOU SET UP THE INFLATABLE UNIT?

Our inflatable units can be set up on just about any flat surface. The safest surface is a level grassy area, however, we can set it up on concrete, asphalt, or hardwood. Depending on the surface, we will utilize the proper anchors for your event. The surface needs to be clear of any animal feces, rocks, sticks, or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.

 

WHAT IS YOUR DELIVERY AREA?

We currently service Wichita County and surrounding areas. Up to a 60-mile radius (if further just call and ask). A delivery fee of $2 per mile over the standard 20 miles is assessed.

For example: If you live in Nocona, Tx it is 52.9 miles from our facility. Therefore a delivery fee of $106 would be charged. This is due to the sharp increase in gas prices. We will reevaluate the delivery fee as the gas prices change.

Please call with any special requests.

You never know if you don’t ask! (940)730-5819

WHAT CAN I EXPECT ON MY RENTAL DAY?

We will arrive at your location at least 1 hour before, or sooner; than your stated event start time, and promptly set up your rentals. We will give you a brief overview of rental operations to make sure you feel comfortable. After your party has finished we will return to pick up the unit. Please do not deflate units that are used with water, our delivery team will need to take care of that. 

WHAT IF I NEED TO CONTACT SOMEONE ABOUT SOMETHING OF IMPORTANCE REGARDING A RENTAL, BUT NO ONE IS ANSWERING THE BUSINESS LINE?

We are closed on Sundays with the exception of indoor private parties. If you have a concern or question about a rental we brought you and need to contact the delivery team, you can; by calling (940)867-7302.